FAQ
How quickly will my order be shipped?
In-stock items typically ship within 5 to 10 business days, depending on your country, while pre-order items will ship according to the date indicated for those products. Please note that we do not ship on Sundays.
Do I have to pay extra for shipping?
Please note that a shipping fee applies when purchasing an item individually. However, orders exceeding $100 qualify for free shipping.
What if I’m concerned about allergies or sensitivities?
Our earrings generally use silver posts, which are gentle for most people. However, we cannot guarantee 100% that no one will experience an allergic reaction. If you’re prone to metal allergies, please consider this before buying.
Can I return or exchange an item if I change my mind?
Yes. We offer a 7-day no-questions-asked return or exchange policy. Additionally, there is an extended warranty of up to 30 days. If you encounter any issues within that period, just contact us for assistance.
Can I get each item in its own box?
To reduce environmental impact, we don’t automatically provide one box per item. If you need separate boxes, please note that at checkout or contact customer service.