Return & Refund Policy

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Order Cancellation

You may cancel your order within 24 hours of placing it. If your order has not yet been dispatched, we will cancel it upon receiving your cancellation request. Once your order is dispatched, cancellation is no longer available, and you will need to return the item when it is delivered. Please allow 3–5 business days for the refund to be credited back to your original payment method.

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Return & Exchange Policy

We accept returns and exchanges within 30 days of receipt of your purchase (excluding items marked as “final sale” or custom orders). To be eligible for a return or exchange, the item must be:

1. In brand-new, unworn condition

2. In the original packaging, including any authenticity certificates or jewelry boxes

3. Unaltered, with all original components and tags attached

To initiate a return or exchange, please complete our return form here with the necessary information. Our customer service team will review your request and respond within 24 hours on business days.

Important: The return tracking number must be provided within 2 weeks from the date we confirm your return request. If no tracking information is provided within this period, your return will be considered abandoned, and we will not accept the return.

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Return or Exchange Shipping Costs

1. For Personal Reasons: If you are returning or exchanging an item because you no longer want it or it doesn’t suit your taste, you will be responsible for paying the round-trip shipping fee.

2. For Product Issues: If the return or exchange is due to a defect, error on our part, or any other product issue, we will cover the return shipping fees.

3. Packaging Requirement: Please retain the original packaging for any returns. Items returned without the original packaging or authenticity documentation may not be eligible for a refund or exchange.

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Non-Eligible Returns or Exchanges

We are unable to accept returns or exchanges for the following:

1. Items that have been worn, altered, or customized

2. Items that are missing their original packaging, tags, or authenticity certificates

3. Items that show signs of use, such as scratches, tarnish, or any indication of damage from wear

4. Items purchased during special sales or clearance events, unless due to a product defect

5. Any products returned because of sizing or fitting issues must be reviewed carefully before purchase, as all jewelry is sold as shown. We are not responsible for returns due to style or size preferences.

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Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your return is approved, a credit will be automatically issued to your original payment method within a certain number of days (typically 3–5 business days).

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Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

• Check Your Bank Account: Verify that the refund hasn’t already been credited.

• Contact Your Credit Card Company: Refunds may take some time before they are officially posted.

• Contact Your Bank: There may be processing delays before a refund is posted.

• If you have done all of the above and still have not received your refund, please contact us at support@gracestudio.shop.

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Accepted Payment Methods

We accept most major credit cards, including Visa and MasterCard, as well as payments via PayPal.

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Last updated: January 3rd, 2025