This Privacy Policy describes how Grace Studio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gracestudiofine.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: Your name, address, phone number, and email address.

• Order information: Your name, billing address, shipping address, payment confirmation details, email address, and phone number.

• Account information: Your username, password, security questions, and other details used for account security purposes.

• Shopping information: The items you view, add to your cart, save in your account (including loyalty points, reviews, referrals, or gift cards), or purchase.

• Customer support information: Any information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Service Providers: Companies who support our Site and Services, such as Shopify.

• Payment Processors: Our payment processors, who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested.

• Online Tracking: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below on Third Party Websites and Links.

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How We Use Your Personal Information

Providing Products and Services.
We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, managing your account, arranging for shipping, and facilitating any returns or exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising.
We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with applicable privacy laws.

Security and Fraud Prevention.
We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. For EEA residents, our legal basis for these activities is our legitimate interest in keeping our website secure for you and other customers.

Communicating with You and Service Improvement.
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to your needs, provide effective services, and maintain our business relationship with you.

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Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use in connection with powering our store with Shopify, please see Shopify’s Cookie Policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and functionalities, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit All About DNT.

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How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons as described in this Privacy Policy. Such circumstances may include:

• Service Providers: With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• Business and Marketing Partners: With partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.

• Your Consent: When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through the use of social media widgets or login integrations.

• Affiliates: With our affiliates or within our corporate group, in our legitimate interest to run a successful business.

• Legal Obligations: In connection with business transactions such as mergers or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed categories of personal information as follows:

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

With your consent, we may share personal information for the purpose of engaging in advertising and marketing activities.

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User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone. We do not control who has access to the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

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Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including on third-party social networking platforms, may be viewable by other users of the Services and/or those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

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Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the contact details below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined in applicable law) personal information of individuals under 16 years of age.

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Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

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Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law:

• Right to Access/Know: You may have the right to request access to personal information that we hold about you, including details on how we use and share your information.

• Right to Delete: You may have the right to request that we delete personal information we maintain about you.

• Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.

• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances.

• Right to Opt Out: You may have the right to direct us not to "sell" or "share" your personal information or to opt out of processing your personal information for targeted advertising purposes.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: If we decline to process your request, you may have the right to appeal our decision by replying directly to our denial.

• Managing Communication Preferences: You may opt out of receiving promotional emails by using the unsubscribe option provided in our emails. Even if you opt out, we may still send you non-promotional emails regarding your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to collect additional information from you to verify your identity before processing your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof of authorization and may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

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Complaints

If you have any complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or by lodging a complaint with your local data protection authority. For EEA residents, you can find a list of the responsible data protection supervisory authorities here.

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International Users

Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information may be processed by staff and third-party service providers and partners located in other countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

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Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@gracestudio.shop or contact us at:

Flat A-B, 11/F, Wah Lik Industrial Centre, 459-469 Castle Peak Road, Tsuen Wan,NT

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.

Last updated: January 3rd, 2025